custom

 

How our Custom Jewelry Design Service Works: A Timeline

1. Customer completes and returns our custom design questionnaire.
2. Initial telephone or in-person consultation is scheduled. Agree or decline to proceed.
3. Designer creates a design proposal which includes 2-3 concepts and in some cases, a prototype plus pricing.      
4. Customer selects and agrees to a design concept.
5. Completion date is agreed upon between customer and designer.
6. Deposit of 50% per piece of jewelry is paid by customer.
7. Design work begins after payment of deposit.
8. For redesigned jewelry, design work begins after the original item is received (sent by customer).
9. Design is completed and customer is sent images of the item(s) for final approval.
10. Items are shipped to customer free of charge and received on or before agreed upon completion date.

Custom Order Fulfillment

Your custom order will typically take 3-4 weeks to complete. The turnaround time depends on the quantity and complexity of the jewelry and/or if any materials must be special ordered. Please keep in mind that each piece of jewelry is custom made to order by hand, so the length of completion time is also dependent on the volume of orders.

Holiday Orders

During busy holiday seasons (November, December, February-June), custom designs may take as long as 6-8 weeks to complete, so please order early during these months to ensure you will receive your items in time.

Custom Jewelry Prices

The prices for custom jewelry are as unique as the designs and are subjective to the complexity of the design, cost of the materials and number of hours required to complete. As a rough guideline, custom jewelry prices begin at around $200.00.

PLEASE NOTE: Custom jewelry cannot be returned or exchanged. Complimentary repair service is available for one (1) year after purchase.

For more information or to schedule a consultation, email us  or call (215) 874 7153.