Refund policy

RETURNS

Customer happiness matters most at the JulRe Designs Studio. If for any reason a customer is not completely happy with their purchase, returns are accepted within 14 days of receipt.

To be eligible for a return, the item must be unused, in its original condition and in its original packaging.

The following are not eligible for return: Digital Gift Cards, sale items, made to order designs and custom creations, and any item not in its original condition, damaged or missing parts for reasons not related to a studio error.

REFUNDS

Once a return is received and inspected, an email will confirm receipt, along with the approval or rejection of the refund.

If a refund is approved, it will be processed to the original payment method within 3 business days, excluding holidays.

LATE OR MISSING REFUNDS

If a refund has not yet been received, please check your bank account again first. Then contact your credit card company, since posting times can vary. If this has been done and the refund still has not arrived, please contact the JulRe Designs Studio at customercare@julredesigns.com.

SALE ITEMS

Only regular priced items are eligible for a refund. Sale items cannot be refunded.

GIFTS

If an item was marked as a gift at checkout and shipped directly to the recipient, a gift credit for the value of the return will be issued once it is received, and a gift certificate will be mailed.

If the item was not marked as a gift at checkout, or the gift giver had it shipped to themselves to give later, the refund will be sent to the original purchaser, who will be notified of the return.

SHIPPING

To return an item, please mail it to: the JulRe Designs Studio, 1201 N 3rd Street, Ste 204, Philadelphia, PA 19122.

Return shipping is the customer's responsibility. The original shipping cost is non-refundable, except when an item arrives defective or damaged. In that case, please contact the JulRe Designs Studio first so a return authorization and a prepaid return label can be provided at no cost to the customer.

For protection, a trackable shipping service is recommended, since a returned item cannot be guaranteed to arrive without one.