customer care + shipping

Payment & Shipping

We accept all major credit and debit cards through Shopify Payments, Apple Pay, Google Pay and PayPal for items from all JulRe Designs Studio Jewelry collections.

We are currently shipping all ready-to-wear/in stock jewelry items within 2 business days after the completed transaction. Please see individual product pages for estimated shipping times for Made-to-Order jewelry items. You will receive a shipping confirmation email with your tracking number once your purchase has been expedited.

All items are delivered in the US as follows via United States Postal Service (USPS):

Ground Advantage - Delivery in 3-4 business days 

Priority Mail - FREE with any $100+ order - Delivery in 2-3 business days 

Priority Mail Express - Delivery in 1 business day 

We do not offer international shipping at this time.

Returns

We pride ourselves in providing depictions and descriptions that are as accurate as possible but please feel free to ask any questions you may have prior to purchasing. In the event that you are unhappy with your purchase, we will gladly take returns for a refund for all jewelry items (unless otherwise noted) as long as items are returned within 14 days of receipt. Customer is responsible for the cost of return shipping. If the item is being returned due to a defect or has been damaged during shipping, we will provide a free return shipping label however you must first contact us for a return authorization. (see our hours below)

Returned items must be in their original, unworn condition and in the packaging they were shipped in. We strongly suggest that you ship return jewelry items in a manner that includes delivery confirmation. We are not responsible for items that are lost or stolen. 

Our eGift Cards can be redeemed online for all jewelry products on our website. eGift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. eGift cards cannot be used to purchase other eGift cards. Promotions and other special offers may not be used to purchase an eGift card. No sales tax will be charged on the purchase of an eGift card.

JulRe Designs LLC will not replace lost or stolen eGift cards without satisfactory proof of purchase.