customer care + shipping
Payment & Shipping
We accept all major credit and debit cards through Shopify Payments, Apple Pay, Google Pay and PayPal for items from all Handmade Jewelry collections and Gem Luxe Beauty products.
We are currently shipping all ready to wear/in stock jewelry items within 3-4 business days after the completed transaction. Gem Luxe Beauty products purchased from our website ship within 5-7 business days. Please see individual product pages for estimated shipping times for Made-to-Order jewelry items. You will receive a shipping confirmation email with your tracking number once your purchase has been expedited.
All items are delivered in the US as follows via United States Postal Service (USPS):
First Class Mail - Delivery in 3-4 business days
Priority Mail - FREE with any $100+ order - Delivery in 2-3 business days
Priority Mail Express - Delivery in 1 business day
We do not offer international shipping at this time.
We pride ourselves in providing depictions and descriptions that are as accurate as possible but please feel free to ask any questions you may have prior to purchasing. In the event that you are unhappy with your purchase, we will gladly take returns for a refund for all jewelry items (unless otherwise noted) as long as items are returned within 14 days of receipt.
For jewelry, returned items must be in their original, unworn condition and in the packaging they were shipped in. We strongly suggest that you ship return jewelry items in a manner that includes delivery confirmation.
All made-to-order and custom design jewelry items are FINAL SALE and are not eligible for return or exchange. Shipping fees, if applicable, are not reimbursable or refundable.
FOR GEM LUXE BEAUTY PRODUCTS, NO RETURNS OR EXCHANGES ARE ACCEPTED.
Our eGift Cards are interchangeable with all of our brands can be redeemed online for all jewelry and Gem Luxe Beauty products on our website. eGift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. eGift cards cannot be used to purchase other eGift cards. Promotions and other special offers may not be used to purchase an eGift card. No sales tax will be charged on the purchase of an eGift card.
JulRe Designs LLC will not replace lost or stolen eGift cards without satisfactory proof of purchase.
Gem Luxe Beauty: email@example.com
(closed on Saturdays, Sundays and major Holidays)
JulRe Designs LLC Headquarters & Jewelry Design Studio
Suite 400 #1007
For inquiries, please email: