customer care + shipping
Payment & Shipping
We accept all major credit and debit cards through Shopify Payments, Apple Pay, Google Pay and PayPal for items from all Handmade Jewelry collections and Gem Luxe Beauty products.
We are currently shipping all ready to wear jewelry items and Gem Luxe Beauty products purchased from our website within 5-7 business days after the completed transaction. Please see individual product pages for estimated shipping times for Made-to-Order jewelry items. You will receive a shipping confirmation email with your tracking number once your purchase has been expedited.
All items are shipped via United States Postal Service. The following shipping methods are in effect at this time:
First Class Mail - FREE with any purchase (US only. Delivery in 2-4 business days)
First Class Mail International (Canada only. Delivery in 3-5 business days)
Priority Mail (Delivery in 1-3 business days)
Priority Mail Express (Overnight delivery. Available in the US only)
Canadian Customers: All duties, taxes and fees are due by the buyer upon delivery. Buyer is responsible for observing all customs rules and regulations.
We offer international shipping to Canada only at this time.
We pride ourselves in providing depictions and descriptions that are as accurate as possible but please feel free to ask any questions you may have prior to purchasing. In the event that you are unhappy with your purchase, we will gladly take returns for a refund for all items (unless otherwise noted) as long as items are returned within 14 days of receipt.
- For jewelry, returned items must be in their original, unworn condition and in the packaging they were shipped in.
- For Gem Luxe Beauty products, please return items in their original packaging.
Our eGift Cards can be redeemed online for all jewelry and Gem Luxe Beauty products. eGift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. eGift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase an eGift card. No sales tax will be charged on the purchase of an eGift card.
JulRe Designs will not replace lost or stolen eGift cards without satisfactory proof of purchase.
HOURS: Monday - Saturday 8 AM - 8 PM EST
(closed on Sundays and major Holidays)
JulRe Designs LLC Headquarters & Jewelry Design Studio
South Orange, NJ
For inquiries, please email:
Website Issues: email@example.com